1. Make a Reservation
You can book a room at The Galiani Hostel via internet at www.galiani-hostel.com, e-mail: info@galiani-hostel.com or through a tour operator - the tour operator has to make the reservation specifying the day of arrival, the stay period and the payment procedure (at the front desk,by credit card, bank transfer or voucher) or by dialing: +359 879/594970.
Regardless of how the book, it is necessary to provide information on the nationality of the guests, and his family name, dates of arrival and departure, arrival, telephone and email for feedback, the type of room, number of rooms, number of guests .
1.1 When booking made before arrival three days, the guest will make a payment equal to the value of the entire stay, regardless of the number of overnight stays only at reception in cash or via Pay Pal.
1.2. In case of a reservation made more than three days before his arrival, the customer pays a deposit equal to the value of the entire stay. Galiani Hostel reserves the right to pre-authorise the card of the customer with the whole sum for the entire stay!
1.3. The booking amount in excess of 200 EUR is required to pay an advance deposit of 200 leva remaining amount can be paid at the reception.
1.4. When booking made by credit card or through Pay Pal, the client pays the cost of services under paragraphs 1.2, 1.3 and 1.4.
Bookings for accommodation, accepted by phone or e-mail is regarded as arising from a contractual relationship. Settling is considered full acceptance of these terms and conditions.
You need to pay within 72 hours after creation of the reservation. If after the 72 hour deadline in your request not received funds from us, the reservation is canceled.
Eligible for hostels are options for payment using a credit card, bank transfer, cash at the reception. The hostel works with cards like Visa, Master Card and Pay Pal.
2. Cancellation policy/No Show
Guests can cancel reservations by e-mailing the hostel team at: info@galiani-hostel.com. A ‘no-show’ at the specified day and time of arrival is considered a cancellation of the reservation for the whole period of the reservation.
3. Possibilities and Conditions for Reversal or Refund of the amount paid
In case of a cancellation one should strictly follow the rules below:
- If You cancel a reservation 7 days or more before the arrival date we will reimburse the whole amount paid
- If You cancel a reservation up to 7 days before arrival date the client will be charged 100% of the already paid deposit
- In case of a group reservation and a ‘no-show’ of some of the people, the group should pay for the stay of the actual number of people that showed up and a two-night stay of the number of people that did not show up.
- In case of an early check out guests must pay the number of nights they stay at the hostel. Moreover, they will be charged 50% of the price of the number of nights that are left from the originally arranged stay period.
- In case of a ‘no-show’ the client’s credit card will be charged the originally arranged stay period, not only the deposit amount.
- In case of a mistake made by the hostel when making a reservation the hostel team is obliged to provide an equal or higher level accommodation for the guests at another hostel.
4. Changing a Reservation
Guests can change reservations only once without any charges. Every change from then on will be charged additional 40 BGN.
5. Responsibility
Once You confirm a reservation You agree we are not responsible for any lost items or damages, additional taxes or expenses due to changing a reservation that is not in accordance with the changing policy; any travel or tourist’s fees; health problems; weather changes; strikes or other unpredictable occurrences that might reflect your reservation plans. By taking this responsibility You agree to pay for any of the above mentioned potential expenses.
In case of no-show due to some force majeure situations(fire, flood , earthquake and natural disasters) the guest will not be charged for the no-show! The evidence for the force majeure situation is the public information about the situation!
6. Checking In
Upon check-in every guest should have a valid ID (International Passport/ ID). Clients are accommodated by name and type of room booked, information that the client has previously received the confirmation of booking. Where the reservation is made through a tour operator and the payment is made to them, the customer provides a valid voucher issued by tour operators (which exists prior contract).
- Check-in time is 13:00h until 00:00h;
- Check out time is 12:00h;
Accommodation early and late release (until 17:00) is charged with 50% of the used room. Accommodation after 17:00 is charged the cost of additional accommodation. The service is not guaranteed and is subject to additional reconfirmation.
When a customer does not make a reservation it provide information on free at the time of arrival at the hostel rooms and then the appropriate choice will be accommodated.
7. Galliani Hostel reserves the right at any time to check the welfare and integrity of the property in their rooms and good condition. In open injury, the client will be fined the amount of tort, as his reservation may be terminated prior to the satisfaction of the Manager, without refund amounts paid by the customer.
8. Galliani Hostel reserves the right in case the open set of client another client who has not paid the night, the first will be forced to pay the night, as his reservation may be terminated prior to the satisfaction of the Manager without restore amounts paid by the customer.
9. Galliani Hostel reserves the right in the event that Customer violates any of the public order in any way and this leads to discomfort and complaints from other customers, its reservation may be terminated immediately, at the discretion of the trustee, without pay are reimbursed of client funds.
10. In all rooms of Hostel Galliani smoking is strictly prohibited. Smoking in the hostel is a serious offense and as a consequence may lead to eviction of the offender.
11. Illegal substances of any kind is strictly prohibited in the hostel Galliani. In their opening should immediately expel and prosecute.
12. Galliani Hostel reserves the right to refuse access to the building of the persons apparently abused alcohol or drugs / drugs /.
13. In the hostel are not allowed animals with the exception of licensed dogs.
Each user is required to inspect and verify / sign the content of the Terms and Conditions before using the services of a hostel Galliani, and it is familiar with the rules and general rules.
All disputes and legal issues outstanding with these Terms and arising in connection with the use of Hostel Services, Galliano are mandatory provisions of the laws and judicial system of Bulgaria.
Galliani Ltd. reserves the right to unilaterally amend the content of the General Conditions.
Galiani Ltd. keeps their right to make any changes in regard to the General Terms. Every potential guest is obliged to read the general terms carefully and to agree with them every time and make sure he/she is familiar with all rules and terms.
All arguments and legal questions that are not mentioned in the General Terms section and may occur while using the services provided by Galiani Hostel both sides should refer to the decrees and laws issued by the Judicial System of the Republic of Bulgaria.
